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Terms of Trade

Welcome to Daju Beddings & Beyond. These Terms of Trade govern the purchase and sale of products offered on our website and through any other sales channel operated by Daju Beddings & Beyond (“we,” “our,” or “us”) within Uganda and internationally. By placing an order with us, you agree to be bound by these Terms of Trade.

1. Company Information

Daju Beddings & Beyond
Registered in: Uganda
Email: dajultd@gmail.com
Phone: +256 780810894
Website: www.dajuzone.com

2. Product Information

We offer a wide range of beddings and related products including, but not limited to:

  • Bed sheets (cotton, satin, flannel, etc.)

  • Storage Boxes

  • Carpets

  • Wardrobes & Shoe Racks

  • Duvets and duvet covers

  • Pillows and Cushions

  • Mattress protectors

  • Customized beddings

  • Home décor accessories

We make every effort to display our products accurately. However, colours may vary slightly due to photographic lighting or device screen settings. We reserve the right to modify product specifications without prior notice.

3. Orders

3.1 How to Place an Order

Orders can be placed through:

  • Our official website

  • Our physical store(s)

  • WhatsApp, phone, or email

  • Social media platforms (Instagram, Facebook)

3.2 Order Confirmation

After placing your order, you will receive a confirmation email or message. This serves as an acknowledgment, not acceptance. Orders are accepted when we receive payment (for prepaid orders) or confirm delivery for cash-on-delivery orders.

3.3 Custom Orders

For custom orders (e.g., specific sizes, embroidery, color themes), full payment is required upfront. We will share a timeline for delivery, and once in production, custom orders cannot be canceled.

4. Pricing and Payment

4.1 Currency

All prices are listed in Ugandan Shillings (UGX). For international buyers, prices may be quoted in USD or other currencies as agreed.

4.2 Pricing Policy

Prices are subject to change without notice. However, the price confirmed at the time of placing your order will be honored.

4.3 Accepted Payment Methods

  • Mobile Money (MTN, Airtel)

  • Bank Transfers

  • Credit/Debit Cards (Visa, Mastercard, where applicable)

  • Cash on Delivery (within certain locations in Uganda only)

  • International remittances (WorldRemit, Sendwave, etc.)

4.4 Payment Terms

  • Retail Orders: Full payment is required before dispatch, except for cash-on-delivery.

  • Wholesale Orders: A minimum deposit (usually 50%) is required upon order confirmation; balance payable before dispatch.

  • International Orders: 100% payment upfront via acceptable international transfer methods.

5. Delivery and Shipping

5.1 Delivery Locations

  • Within Uganda: We deliver to all major towns and cities via our delivery team or courier partners.

  • East Africa & International: We ship to Rwanda, Kenya, South Sudan, and other countries on request using reputable couriers (DHL, FedEx, Aramex, etc.)

5.2 Delivery Timeline

  • Kampala & surrounding areas: 1–2 business days

  • Upcountry Uganda: 2–4 business days

  • East Africa & International: 4–10 business days (subject to customs)

Note: Custom-made orders may require an extended timeline, which will be communicated in advance.

5.3 Shipping Charges

Shipping costs are calculated based on location, weight, and size of the order. Charges will be confirmed during checkout or when placing an order directly with a sales representative.

5.4 Risk of Loss

All risk passes to the buyer upon delivery. We are not liable for any delays or damages caused during shipping by third-party couriers. However, we will assist in resolving such issues where possible.

6. Returns, Exchanges, and Refunds

6.1 Eligibility

You may request a return or exchange if:

  • The product is defective or damaged upon delivery

  • The wrong product or size was delivered

  • The item is unused, in original packaging, and returned within 3 days (for local orders)

6.2 Non-Returnable Items

  • Custom-made items

  • Used or washed products

  • Items returned beyond the stipulated return window

6.3 Return Process

  1. Contact customer support within 3 days of receipt.

  2. Provide photos and explanation of the issue.

  3. Once approved, return instructions will be shared.

  4. On inspection, an exchange or refund will be processed.

Return shipping costs are borne by the buyer unless the error was ours.

6.4 Refunds

Refunds (where applicable) will be processed within 5–10 business days via the original payment method.

7. Warranty and Product Care

Our beddings are made to high standards, and we provide a limited warranty of 30 days for manufacturing defects. This excludes:

  • Wear and tear

  • Improper washing or care

  • Damage from mishandling or misuse

Care Instructions are included with every product and must be followed to maintain product quality.

8. Wholesale & Bulk Orders

We offer competitive prices and custom solutions for bulk buyers including:

  • Hotels & lodges

  • Interior designers

  • Event planners

  • Export clients

Minimum quantities apply. A formal quotation, lead times, and contract terms will be provided upon inquiry.

9. Intellectual Property

All content on our website, including images, designs, logos, and product descriptions, are the property of Daju Beddings & Beyond. Unauthorized reproduction or use without our written permission is strictly prohibited.

10. Privacy and Data Protection

We collect customer data solely for order fulfillment and communication purposes. We will never sell or share your information with third parties without consent. Read our Privacy Policy for full details.

11. Force Majeure

We are not liable for failure to fulfill our obligations due to events beyond our control, including but not limited to: natural disasters, war, strikes, lockdowns, pandemics, or courier delays.

12. Governing Law and Disputes

These Terms of Trade shall be governed by the laws of the Republic of Uganda. Any disputes arising shall be handled first through amicable negotiations. If unresolved, they shall be submitted to competent courts in Uganda.

13. Contact Us

For any questions, complaints, or feedback, please contact:

Customer Service – Daju Beddings & Beyond
Email: dajultd@gmail.com
Phone: +256 780810894/708639956
Business Hours: Monday to Saturday, 8:00 AM – 7:00 PM

Daju Beddings & Beyond reserves the right to update or modify these Terms of Trade at any time without prior notice. Please review this page regularly to stay informed.